Privacy Policy

Melbourne Restumping Co. (“we”, “us”, “our”) respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy describes how we manage personal information collected through this website and our enquiries.

What information we collect

We collect the personal information you choose to give us, which is typically limited to what we need to quote and carry out restumping work. This usually includes:

• Your name;
• Your phone number;
• Your email address;
• Your suburb or property address; and
• Any details you provide about your home or enquiry (for example, the age and type of the house and the issues you’ve noticed).

You can browse this website without telling us who you are. We only collect the details above when you submit our quote-request form, email us, or call us.

How we use your information

We use the personal information you provide to:

• Respond to your enquiry and contact you about your request;
• Arrange and carry out an on-site inspection;
• Prepare and send you a quote;
• Provide our services and manage any work you engage us for; and
• Keep records and meet our legal and regulatory obligations.

We will not use your information for unrelated purposes without your consent, except where permitted or required by law.

Website analytics and cookies

If website analytics are enabled, we may use a tool such as Google Analytics to understand how visitors use this website — for example, which pages are viewed and how people arrive at the site. This information is collected in aggregate and is used to improve the website and our services. Analytics tools may set cookies in your browser; you can disable or delete cookies through your browser settings, though some parts of the site may not work as intended if you do. Where Google Analytics is used, your information is also handled in accordance with Google’s own privacy policy.

Disclosure of your information

We do not sell, rent or trade your personal information. We may share it only where reasonably necessary to provide our services or meet our obligations — for example, with trusted service providers who help us operate the website or manage enquiries, with a building surveyor or engineer involved in your job, or where we are required to disclose information by law. Any such providers are expected to handle your information consistently with this policy and applicable privacy law.

How we store and protect your information

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification or disclosure. We retain personal information only for as long as it is needed for the purposes described above or as required by law, and we take reasonable steps to destroy or de-identify it when it is no longer needed.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period and may need to verify your identity first.

Opting out

If you no longer wish to be contacted by us, let us know and we will action your request. Please note we may need to retain certain information to comply with our legal obligations or to manage any existing work.

Contact us

If you have any questions about this policy, or wish to access, correct or remove your information, please contact us:

• Email: quotes@restumping-melbourne.com.au
• Phone: 1300 000 000

Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page, so we encourage you to review it periodically. This policy is general in nature and does not constitute legal advice.