When you’re halfway through the year, there’s no better time to check and adjust with your customers. Not just your customers, but your teammates. We know that we’re a little bit past that in 2019, but hey – the seasons can be slow, and so can we. The team at Restumping Melbourne likes to take the time to do things right, and that should always be indicative of our business model on our blog. News we’re finding about about? Yes, you should know first, but only after we do our due diligence and know that the information that we’re providing on this blog is everything and more that you should know. So, while you think that you’re here to learn only about the foundations of your homes, you’ll leave with so much for.

Back to our original message. The halfway point. Our opportunity to think through what’s gone really well in calendar months one through six, and maybe where we think that we could improve and enhance through the month of December. The sun will be high in the sky by then, as will the smiles on our faces, knowing that we’ve done our best to be partners-in-crime to you. Here’s a look back and a look forward:

Looking Back:

We just keep blinking and time keeps flying. It seems like just yesterday that we were thinking through the best ways to take 2019 to the next level. And we did. Here are some highlights:

• We got faster. We thought through ways to have the right amount of people onsite, so that we used your space wisely and our time wisely. We never want to have too few, so that the work goes too slowly. We also never want to have too many, which can stress you out during an important project.
• We continued to encourage sustainability – both in the field and in our offices. There’s no excuse in this day and age to not make the small steps to show up in the right way, and we’re big proponents of this. We’ll continue to be so and hope to spread the word in our industry and our community.
• We expanded our reach. We are a community company at our core, but there’s nothing wrong with wanting our community to grow. We grow by word-of-mouth, so we give you all of the compliments for this one.

Looking Ahead:

It’s tough to know what the future will hold, but it’s impossible to know if you don’t plan for it. Here’s what we’re thinking:

• Let’s get creative in our solutions. There’s no reason to remain complacent, just because we know that what we’re doing – works.
• Let’s continue to communicate with you. And let’s do it in the ways that means the most to you. Email, phone and in person are great… but are they how you’re connecting?

Let’s plan ahead and be ready. Proactive and reactive are both vital for businesses like Restumping Melbourne. Know when you have cracks in your walls, in your ceiling, in the flooring; know when the door doesn’t close properly – you could have or *already do have* foundation damage. Let’s be here for both.

Business success and customer relationships are a puzzle. At least, that’s how the team at Restumping Melbourne feels. There’s no fail-safe way to ensure that you’re going to show up in the best light to your customers and there’s no guarantee that your plan of attack is going to work. As with anything “worth it”, it takes hard work and a lot of perseverance. It takes being told “no” over and over again. It takes being okay with that and knowing that for every “no” you hear, you’re one step closer to a “yes”. We chronicle this journey on our blog, and we do so with total honesty. What better fitting quality within our business ethos to kick off this series with? Know that in the coming weeks, we’re committed to showcasing the best of our business, and most importantly ­– our team.

What does “honesty” mean to you? If we turn to Webster’s or another dictionary, we’re likely to find a generic definition around simply telling the truth. Sure, that is at the crux of what honesty means to us, but the arenas in which we want to tell said truth are vast and some are surprising. Let’s dive into a few:

We always want to be honest about our processes. We want to be upfront about how long a job will take and exactly the types of roles that will go into it. We’ve talked about this on the blog before, but we never want to be the type of company that tells you one thing when the work kicks off, and something entirely different a week later.

We want to be honest about the different materials that we choose to use. And honest with ourselves when we don’t think that something isn’t working. We’ll talk about this in future posts, but to us, if we don’t keep searching for the greatest and newest, well – we’re becoming complacent. And that’s something that we never want to be in an industry, where you have many options to choose from.

Finally, we want to be honest about feedback. That goes both ways and is the reason that we continue to reiterate how we share your constructive criticism with everyone that we work with. After all, what’s the best way to learn? The reverse is true as well. Anyone that’s working on the foundation of your home, should be seen with the foundation of a true and honest friendship, as well as a partnership. So, if we think that it’s not a good match, we have no problem looking at the other multitude of amazing vendors in the area. It’s also a question of being honest about the services that we offer. We know we’re the best of the best, (and very humble if you couldn’t tell), but we’d be nothing without our partnerships and without you.

Questions? Comments? Please reach out to the Restumping Melbourne team!